Stanbic Bank boosts mobile banking platform

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HARARE – Stanbic Bank Zimbabwe has responded to requests by its clients in the capital to add Harare City Council as a  biller on its digital platforms for ease of settling bills.

Head of Personal and Business banking Partson Mahatchi said since last  Thursday, Harare customers are now able to pay their Harare City Council  bills using the mobile banking platform.

“I would like to confirm that Harare City Council has been added onto  our payment merchants list on mobile banking, and we are delighted to  share this development with our customers,” he said.

“Since we introduced Bulawayo and Gweru City councils on our mobile  banking platform, there had been a lot of requests from our clients who  have interests in the capital city to add City of Harare. The plans to  do so had already been laid out and we were working tirelessly to ensure  that we deliver an efficient functionality. The digital platform can  verify the customer’s City of Harare account details to ensure that they  are paying into an account which belongs to them. Once payment has gone  through, the City of Harare account is  automatically updated in real-time.”

Stanbic Bank has seen a lot of growth in digital banking technologies  and has become a force to be reckon with in the industry. The bank  managed to introduce Kwese TV payments on their mobile banking platform  just before the 2018 FIFA World Cup came to life.

In a study done by McKinsey and Company on the European Banking  industry, on automation, banks can realize cost reductions for the  customer in a range of internal processes through careful deployment of  work-flow tools and self-servicing capabilities for customers and staff.

These results have also proven to be true in the African context where  the cost of carrying out transactions online has relatively lowered  customer expenses in terms of time and traveling to bank branches.

“Our aim is to become a highly digital bank for the benefit of our  customers. Times are changing and with it, the needs of the people are  evolving. If we can eliminate a lot of manual interventions and reduce  the time and money customers spend doing financial transactions, then we  are headed on the correct path,” said Mahatch. – New Ziana

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